Predictive Dialer Systems - The Good, the Bad and the Ugly
Predictive dialer systems enable call centers to contact large volumes of targeted people by simultaneously calling hundreds even thousands of phone numbers. They can statistically calculate the probability of a phone being answered with a live voice and the availability of an agent to respond. The net result is an enormous increase productivity over manual dialing. Depending on the campaign productivity can increase from between 100% and 400%.